Help spot goes beyond mere efficiency, it makes your helpdesk better! The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources. HelpSpot Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.
A help desk software solution that covers all the bases * Email integration instantly turns emails into requests
* Integrated web form and self service portal
* Easy to use request management and tracking
* Modern web based user interface
* Built in reporting
* Complete API for integrating with your software and systems
* In active use by hundreds of startups, small businesses, non-profits, K-12, Universities and Fortune 500 companies

Website: userscape.com

Similar Companies: Veetro, Ticketish,

Tags: desk software solution, help desk, help desk software, help desk software solution, self service, small businesses, support staff

Updated on March 28th, 2008